Chaucer Marks 10 Straight Years of Outstanding Claims Service

Chaucer is delighted to announce that we have been awarded the Gracechurch London Market Claims Service Quality Marque (SQM) for 2026, marking an exceptional tenth consecutive year of receiving this prestigious recognition. Since first earning the award in 2017, Chaucer has consistently demonstrated market‑leading claims performance, establishing a decade‑long track record of outstanding service to London Market brokers and clients.

The SQM is awarded exclusively to insurer claims teams that deliver consistently excellent service, as rated by London Market claims brokers. In 2025, more than 30 London Market insurers were assessed, using over 4,200 individual service ratings. Chaucer’s performance placed us firmly among the very top performers in the market.

Outstanding Performance Across the Board

Gracechurch highlighted several areas where Chaucer continues to excel:

Top-Tier Service Ratings

• 83% of all Chaucer service ratings were highly rated
• 48% of ratings were in the ‘Excellent’ category
• Chaucer ranked in the top quartile for both NPS and detailed service quality
• Finished 2025 as the second highest rated carrier for average service scores
• Ranked in the top ten for NPS

Market-Leading Speed

Chaucer once again led the entire London Market for speed of service; a long-standing strength that continues to differentiate us from competitors. Gracechurch noted that responsiveness is a defining part of our claims approach and a key driver of broker confidence.

What Brokers Said About Chaucer

Broker testimonials captured in the research emphasised the team’s strengths:

Thank you to all the brokers who shared their feedback on our London Market Claims service. Over the past 10 years, your insights have helped shape the way we deliver and continually enhance our service; playing a key role in Chaucer being recognised for outstanding claims performance year after year.

A Decade of Verified Claims Excellence

This year’s award represents a significant milestone:

Chaucer has now achieved the Gracechurch Claims Service Quality Marque every year for ten consecutive years (2017–2026).

This positions Chaucer among a very small and elite group of carriers with a decade of independently verified exceptional claims service.

Gracechurch praised Chaucer for setting the standard for claims performance in the London Market, noting the company’s unparalleled consistency, market‑leading speed, and sustained excellence across all key service areas.