Who we are

Privacy & Cookie Notice

01Privacy Notice

1 About Chaucer Group and this Privacy Notice

This Notice applies to any users of this website or any location where this Notice appears, which is owned by Chaucer (“Chaucer” or “the Chaucer Group”) or by any of its subsidiary or associated companies or any syndicates that it manages.

Chaucer is a specialty insurance and reinsurance business working with brokers, coverholders and clients to protect and support their business activities. In order to provide insurance, handle claims, and perform our services, we may need to collect and process your personal data.

In this Notice, "data protection law" means the privacy and data protection laws that apply to the Chaucer based on the jurisdiction involved.

"Personal data" is any information about you from which you can be identified. The personal data we collect will depend on your relationship with us. During the insurance lifecycle, we may receive personal data relating to potential or actual policyholders, beneficiaries under a policy, their family members, claimants and other parties involved in a claim. Therefore references to “individuals” in this notice include any living person from the preceding list whose personal data we receive in connection with the services we provide.

If you give us information about those individuals, you should share the link to this Privacy Notice with them so they are aware of how and why we use their personal data.

2 About the Insurance Market

The insurance market is comprised of insurers, reinsurers, brokers, and other intermediaries who work together to provide cover, manage risk, and handle claims. This means that your personal data may be used and shared within the insurance market. For an overview of how and why the insurance market is required to use and share personal data please see the Insurance Market Core Uses Data Notice.

Where you are dealing with a Chaucer outside the United Kingdom, equivalent market notices and codes may apply.

3. Policyholders and Beneficiaries

4. Prospective Policyholders and Beneficiaries

This section is relevant for individuals who have applied for an insurance policy with us or are the intended beneficiaries of an insurance policy that someone else (for example, a family member) has applied for with us.

5. Third Party Claimants

This section is relevant for individuals who have made a claim against an individual who has an insurance policy with us.

6. Witnesses

This section is relevant for individuals who have witnessed an incident which is the subject of a claim under one of our insurance policies.

7. Brokers, Appointed Representatives, Business Partners and Service Providers

This section is relevant for individuals who act as, or on behalf of, our brokers, appointed representatives, business partners (such as introducers) or service providers (such as claims handlers or IT suppliers).

8. Website Users

This section is relevant for individuals who visit our website.

9. Office Visitors

This section is relevant for individuals who visit one of our offices.

10 International Data Transfers

As a global organisation, we may transfer your Personal Data to our group companies or to other third parties, in accordance with applicable local law, depending on the country you are based. We may also transfer your Personal Data from your country or jurisdiction to other countries or jurisdictions in accordance with legal requirements. To the extent we transfer or store your personal data to/in countries outside your jurisdiction that do not ensure a level of data protection considered adequate by competent authorities, we have put into place appropriate safeguards (such as the standard contractual clauses approved by relevant jurisdictions or other cross border mechanisms as prescribed by relevant jurisdictions) to ensure that your personal data will always be protected adequately and as required.

For international data transfers subject to EEA and UK Law we primarily use European Union Commission Standard Contractual Clauses.
For transfers between other jurisdictions, we may rely on other legal mechanisms for international transfers, as appropriate under the relevant law.

11 Your data protection rights and data protection complaints

You have a number of rights in relation to the personal data that we hold about you.

The rights available to you depend on which data protection law applies. The rights described below reflect the position under the UK GDPR and the EU GDPR.

You have the right to request that we:

1. provide further details on how we use and process your personal data;

2. provide a copy of the personal data we hold about you;

3. update any inaccuracies or incomplete details in the personal data we hold;

4. delete personal data that we no longer have a legal ground to process;

5. restrict how we process the personal data in certain circumstances; and

6. provide a portable copy of your personal data and transfer your personal data to another organisation.

In addition, under certain conditions, you have the right to:

1. where processing is based on consent, withdraw your consent;

2. object to any processing of personal data that Chaucer carries out on the basis of “legitimate interests”, unless our reasons for undertaking that processing outweigh any prejudice to your privacy rights; and

3. object to direct marketing (including any profiling) at any time.

These rights are subject to certain exemptions such as safeguarding the public interest (for example, the prevention or detection of crime) and protecting our interests (for example, the maintenance of legal privilege).

If you wish to exercise your rights, please contact us using the details set out in the Contact Use section at the end of this notice. We will respond to requests within one calendar month of receipt (or within any different period required by the data protection law applicable to you),), save when an extension is appropriate and permitted under data protection law. We may need to verify your identity, and that of anyone acting as your authorised agent, before responding.

In addition, you may raise a complaint about any aspect of your data processing activities.

To exercise your rights or raise a complaint, please contact us using the details set out in "Contact Us" below.

If we are unable to resolve an enquiry or a complaint, you have the right to contact the UK data protection regulator, the Information Commissioner’s Office at the following address:

Wycliffe House

Water Lane

Wilmslow, Cheshire

SK9 5AF

https://ico.org.uk/

If you are located outside the United Kingdom, you may instead (or in addition) complain to the supervisory authority or regulator in your country.

12 Retention

Chaucer will only keep your personal data for as long as is necessary such as to meet our legal, regulatory and tax obligations and for the purpose for which it was collected. The length of time your personal data will be held for depends on the type of personal data held and the purposes for which we process it.

For further information, please contact ususing the details set out in "Contact Us" below.

13 Security

Chaucer respects your privacy and will not sell, rent, or loan any personal data collected and will only use your personal data in accordance with applicable data protection laws. We are committed to protecting the personal data entrusted to us.

We maintain appropriate technical and organisational security measures to safeguard personal data against unauthorised access, use, disclosure, alteration, or loss.

For further information, please contact our using the details set out in Section 15 "Contact Us" below.

14 Other Websites

This website contains links to other websites and you may have linked to this website from another website. We are not responsible for the privacy notice or content of other websites. This Notice relates to this website only. When visiting other associated websites please make sure that you read their privacy notice so that you can understand what personal data will be collected through or in relation to that website and for what purposes.

15 Children

Our website and our products are not directed at children, and we do not knowingly collect personal data directly from children. We may, however, receive personal data about a child from a policyholder, a claimant or another adult, for example, where a child is a named beneficiary under a policy or is involved in a claim.

Where we do, we handle that data with additional care and use it only for the purposes set out in this Notice.

If you believe we hold a child’s personal data that we should not, please contact us using the details in the "Contact Us" section.

16 Contact Us

Please contact us if you have any questions about this Notice or the personal data we hold about you:

By email: DataProtectionOfficer@chaucergroup.com
By mail: Write to us at our local office mailing address, available on the locations section of our website: https://www.chaucergroup.com/

17 Changes to this Notice

We keep this Notice under regular review and we will place any updates on this web page. This Notice was last updated in September 2026.

02Cookie Notice

This Notice applies to any users of this website, or any other website or location where this Notice appears, which is operated by Chaucer Group and its divisions, subsidiaries and affiliates (collectively referred to as “Chaucer”).

At Chaucer, we are committed to collecting and using personal data in accordance with applicable data protection laws. This Notice should be read alongside our Privacy Notice, which explains more generally how Chaucer collects, uses and shares personal data.

This Cookie Notice (“Notice”) describes how we collect certain information on this website using cookies and similar tracking technologies (collectively, “Cookies”) and how you can manage them.

Please note that, to the extent information collected through cookies constitutes personal data, we process that data in accordance with our Privacy Notice. If you have any questions about how your personal data is being used, you can contact our Data Protection Officer using the details set out in the “Contact Us” section below.

What is a cookie?

Cookies are small pieces of data (text files) that are stored on your device typically within your web browser when you visit a website. Cookies mean that the website will remember you, your preferences and how you've used the website every time you come back. Cookies help improve user experience by allowing sites to load faster and tailor content to individual users.

Why do we use cookies?

Cookies are widely used to make websites work, or work more efficiently, as well as to provide us with information for different purposes. We may also use cookies for targeting or advertising purposes. We may use Web beacons on the website or in our e-mails. Web beacons are electronic images that may be used to deliver cookies, count visits, understand usage of our websites and to tell if an e-mail has been opened and acted upon. To delete or block cookies by browser settings at any time and for more general information about cookies including the difference between session and persistent cookies, visit www.allaboutcookies.org

Who sets the cookies?

First-party cookies: When you visit our website, it asks your browser to store cookies on your device to remember information about you, such as your language preference or login information. Those cookies are set by us.
Third-party cookies: We also have cookies on our website that are set by third parties. These are cookies from a domain different than the domain of our website you are visiting. We use these third-party cookies for our advertising and marketing efforts as well as providing of services on our website.

Types of Cookies

We will now explain what cookies we use on our website and why we use them.

You can manage your cookie preferences at any time via the cookie settings link in the footer of this website.

A. Category

Strictly necessary cookies: These cookies are fundamental to making this website work. They are usually activated in response to actions you take, such as logging in, setting privacy preferences, or completing forms. Chaucer processes these cookies on the basis of our legitimate interest in ensuring the proper functioning of our website and the services we provide to you.
Cookies not strictly necessary: These cookies are not necessary for the proper functioning of our website. We set these cookies only where you consent to it, which we ask for via our cookie banner or website cookie settings. Chaucer processes these cookies with your consent, which you can provide or withdraw at any time. These cookies fall into the following subcategories:
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They assist us in understanding which pages are the most and least favoured, and how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our website and will not be able to monitor its performance.
Functional cookies: These cookies enable our website to provide functionality and personalization, and they allow the website to remember choices you make (such as keeping you logged in across multiple sessions or saving items in your basket) and customised preference settings (e.g. text size). Functional cookies may also include cookies that enable you to share our content with your contacts via social media platforms. They may be set by us or by third party providers whose services we have added to our website. If you do not allow these cookies, then some or all these services may not function properly.
Targeting cookies: These cookies collect information about your browsing habits to make advertising relevant to you and your interests. They may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites and social media. They do not store personal data directly but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social media cookies: These cookies are inserted by social media services we add to our Site to allow you to share our content with your contacts. They can track your browsing in other Sites and personalise advertising on other Sites based on your interests. If you do not allow these cookies, you may not be able to see or use such sharing tools.

Cookie Table

Similar Technologies

We use cookies and similar technologies from third parties for various purposes, including analytics, marketing, and improving website functionality. For analytics purposes, we currently use Google Analytics.

These technologies allow us to analyse site usage and optimise our services, and may support marketing activities such as retargeting, which enables relevant advertising to be shown to users who have previously visited our site as they browse other websites. These services may connect data to your browser or device. While we may receive aggregated data about advertising effectiveness, we do not access the specific data collected by these services. Please refer to the privacy policies of the relevant third-party providers for further information on how they collect and use data. You can opt out of personalised advertising by adjusting your settings with the relevant provider or by installing the Google Analytics Opt-out Browser Add-on.

Google Analytics and Google Signals:

Hyperlink 'Privacy Policy of Google' to https://policies.google.com/privacy and 'My Activity' to https://myactivity.google.com/myactivity, and confirm whether Chaucer actually uses Google Signals/ad personalisation - if not, this paragraph should be cut, not just re-linked.

Google Analytics will associate the visitation information it collects from services of the Company with Google information from accounts of signed-in users who have consented to this association for the purpose of ad personalization. This information is collected under a service called “Google Signals”, which is also a service of Google. With this information, Google Signals compiles for us multi-platform data reports on Google users that have enabled personalized advertising in their Google accounts. This Google information may include end user location, search history, YouTube history, and data from websites that partner with Google and is used to provide aggregated and anonymized insights into users' cross device behaviours. If you want more information about the data that Google collects on this website, you can read the Privacy Policy of Google. Your data may be accessed and/or deleted by end users via Google's My Activity.

For more information about the information gathered using Google Analytics please visit the Google Analytics privacy overview page. You can prevent these cookies by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this website. You may download and install the Google Analytics Opt-out Browser Add-on.

Retargeting/Remarketing Cookies:

Our website uses retargeting/remarketing cookies from. These cookies allow us to display ads to you on other websites based on your previous visits to our website. They work by uniquely identifying your browser and internet device. If you do not allow these cookies, you will not experience our targeted advertising across different websites. You can manage your preferences for these cookies through the relevant provider's settings.

How long will cookies remain on my device?

The length of time that a cookie remains on your device depends on whether it is a “session” or “persistent” cookie.

Session cookies last until you stop browsing. These are created temporarily. Once you close the browser, all session cookies are deleted.
Persistent cookies last until they expire or are deleted.

Most of the cookies we use are persistent and will expire within the duration period provided above in the list of cookies in this Notice. See the following section on how to manage cookies and for more information on removing them before they expire.

Cookie settings

Cookies we use

You can manage your cookie preferences at any time via the cookie settings link in the footer of this website.

Your Control Over the Cookies:

Unless the cookie is a strictly necessary cookie, we only set cookies if you consent thereto. You can refuse or accept cookies from our website and set your cookie preferences when you first arrive at our website. The legal basis for such processing is your consent, which you can provide or withdraw at any time, even if you have previously consented. Please be aware that when you withdraw or withhold your consent, this does not automatically delete any cookies that are already on your device pursuant to your previous consent. You will need to delete these cookies manually by following the instructions on your web browser and/or device.
Alternatively, you can use the cookies settings on your browser. Relevant information on browser settings can be also found on your browser provider's website via your help screen. Find out how to manage cookies on popular browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Microsoft Internet Explorer, Opera, Apple Safari. To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit the Google Analytics opt-out page.

Contact Us

If you have any questions about this Notice or the personal data we hold about you, please contact our Data Protection Officer by email: DataProtectionOfficer@chaucergroup.com or write to us at: The Data Protection Officer, Chaucer Group, 52 Lime Street, London, EC3M 7AF

If we are unable to resolve your enquiry or complaint, you have the right to contact the UK data protection regulator, the Information Commissioner's Office, at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://ico.org.uk/

Changes to this Notice

We keep this Notice under regular review and will place any updates on this web page. This Notice was last updated on July 2026.