Chaucer ranks top for claims handling in Gracechurch London Claims Monitor report

Chaucer, the global (re)insurance specialty group has ranked 1st out of 25 carriers measured in the 2021 Gracechurch London Claims Monitor report, which tracks satisfaction amongst claims professionals. Chaucer has therefore been awarded the Gracechurch Service Quality Marque for the fifth year running.

The report cites Chaucer’s market leading performance in the most customer centric service attributes such as communication and commerciality. Also highlighted was the efficiency of the firm’s claims handling process, expertise, speed of settlement, and timeliness in responding to claims. Slow response times were cited as the biggest challenge by claims professionals and Chaucer significantly outperforms the London market average in this area.

Tony Gates, Global Head of Claims at Chaucer says: “Chaucer has some of the best claims professionals in the business. We pride ourselves in the high quality of service we provide to our clients and it’s great to see our team’s hard work independently recognised.”

“Our aim for 2022 is to maintain and improve the quality of claims handling by focusing on the issues that are important to our clients, especially the speed and efficiency with which claims are resolved.”

John Fowle, Group CEO at Chaucer added: “Every customer we lead business for trusts us to be there for them when they have a loss and our willingness and ability to handle claims quickly and skilfully is core to our values as a specialty (re)insurance group.”

Gracechurch’s London Claims Monitor report is based on interviews with 276 Claims handling professionals in 2021. Rankings are assessed using Net Promoter Score on 3,300 individual data points and almost 800 detailed service ratings of insurers operating in the London Market.