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Richard Milner on technology, AI and the future of specialty insurance
Technology has moved from sitting in the background of insurance to becoming central to how the industry understands risk, makes decisions and serves clients.
In a new CEO Voices interview with Sollers Consulting, Chaucer Group CEO Richard Milner reflects on the changing role of technology in specialty insurance and how AI, data and cloud technology are creating new opportunities for the industry.
For Richard Milner, however, technology is an enabler rather than a replacement for the expertise and relationships that sit at the heart of specialty insurance.
Looking ahead, Richard Milner discusses how AI will play a growing role in reshaping the market alongside wider forces including climate change, the energy transition and cyber risk. As the risk landscape becomes more complex, he believes insurers will increasingly be expected to offer clients and brokers more than capacity, combining specialist expertise with greater insight, speed and practical solutions.
The interview also explores Chaucer’s own transformation journey and the importance of investing in technology and data while protecting the underwriting expertise, culture and relationships that have helped make the business successful.
Click the link below to read the full interview and hear more from Richard Milner on the future of technology, AI and transformation in specialty insurance.
Published on 11.11.2026
