Claims Service
Claims Service
Delivering the promise
Claims are at the forefront of everything we do for clients. Every client who buys a policy backed by Chaucer is buying a promise, that should things go wrong, we will be there to help.
Our claims teams work in partnership with our underwriting teams, combining in-depth technical expertise with a wide breadth of experience to provide proactive claims management solutions and a truly outstanding service.
Market leading claims service rated 'Outstanding' for 10 consecutive years by Gracechurch.
This long-established report is based on independent interviews with Claims Brokers who operate in the London Market. Our Outstanding rating indicates above-average ratings across all service metrics and top five scores in: Speed of service, Communication, Responsiveness, Technical Ability, Empathy.
Always delivering outstanding service for:
Claims service excellence score*
This long-established report is based on independent interviews with Claims Brokers who operate in the London Market. The score independently summarises the high performance levels that Gracechurch have observed from our claims team on a number of critical KPIs and shows the proportion of high ratings given for: Recommendation, Speed, Commerciality, Relationships, Expertise, and Communication. For example, across all business lines, 83% of all scores given for Chaucer on these measures fall into Gracechurch’s high category.